Terms and Conditions

Susan McVea Consulting Inc.

Effective Date: March 2026 | Last Updated: March 2026

Applies to all brands and offers operated by Susan McVea Consulting Inc.

1. About Us

These Terms & Conditions are entered into by and between you and Susan McVea Consulting Inc. (“Company,” “we,” “us,” or “our”), a Canadian corporation.

Susan McVea Consulting Inc. operates various websites, brands, trade names, products, programs, subscriptions, communities, and services, including but not limited to:

a) Susan McVea/ susanmcvea.com
b) When She Conquers (WSC)
c) The Template Toolkit (TTT)
d) Sales Mastery Society (SMS)
e) any other websites, brands, products, services, or offerings owned or operated by Susan McVea Consulting Inc.

These brand names, trade names, and website properties are operated by Susan McVea Consulting Inc. and do not constitute separate legal entities unless expressly stated otherwise.

These Terms & Conditions apply to all websites, domains, subdomains, sales pages, checkout pages, products, programs, courses, memberships, subscriptions, communities, events, digital downloads, physical products, free resources, email communications, and services owned or operated by Susan McVea Consulting Inc.

Our legal business name, Susan McVea Consulting Inc., may appear on invoices, receipts, payment statements, and other transaction records.

2. Who May Use Our Services

Our websites and services are intended for individuals aged 18 and over. By using our services, you confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement. Our products and services are designed for personal and professional development purposes. They are not intended to provide legal, financial, medical, or therapeutic advice.

3. Products, Services and Offerings

Susan McVea Consulting Inc. offers a range of products, services, programs, subscriptions, memberships, digital resources, physical products, online courses, templates, worksheets, audio files, written materials, free resources, communities, events, coaching, consulting, advisory services, and related offerings.

Our offerings may be delivered digitally, physically, live, asynchronously, through email, by mail, through private platforms, through third-party platforms, or through another delivery method stated at the point of purchase. The specific details of each offer — including what is included, delivery method, access period, payment terms, renewal terms, cancellation terms, refund eligibility, and any usage restrictions — will be stated on the applicable sales page, checkout page, order form, written agreement, or other offer-specific terms.

Unless otherwise stated, all products, downloads, resources, course materials, templates, worksheets, audio files, written materials, and related content are licensed for your personal or internal business use only and may not be shared, resold, redistributed, copied, sub-licensed, transferred or used to create derivative works. Access duration for courses is specified at the point of purchase (lifetime access, annual access, or as stated). All of our Intellectual Property is protected by Canadian copyright law.

4. Offer-Specific Terms

Certain products, programs, subscriptions, memberships, events, services, or promotions may have additional terms, conditions, refund policies, payment terms, access terms, cancellation terms, or usage restrictions stated on the applicable sales page, checkout page, order form, invoice, or written agreement. Those offer-specific terms are incorporated into these Terms & Conditions by reference and apply to your purchase or participation in that specific offer. If there is a conflict between these Terms & Conditions and the offer-specific terms presented at the point of purchase, the offer-specific terms will govern for that specific purchase, unless prohibited by applicable law.

5. Pricing and Payment

All prices are displayed in the currency indicated at checkout (Canadian dollars CAD or US dollars USD, depending on your location and the offer). Applicable taxes will be added at checkout as required by law.

Payment processing: All payments are processed securely by ThriveCart (Stripe or Paypal). We do not store your full credit card details. By completing a purchase, you agree to ThriveCart's terms of service.

Failed payments: If a recurring subscription payment fails, we will make up to three retry attempts. If payment cannot be collected, your subscription may be paused or cancelled and access to your subscription benefits suspended.

Currency: International subscribers pay in USD. Canadian subscribers pay in CAD with applicable GST/HST/PST added at checkout.

Taxes: You are responsible for any taxes applicable in your jurisdiction beyond what we are required to collect.

6. Intellectual Property

All content on our websites and within our products, programs, subscriptions, communities, free resources, and paid resources — including but not limited to text, copy, designs, graphics, audio, video, worksheets, templates, frameworks, course materials, prompts, processes, methods, teachings, downloads, and brand assets — is owned by Susan McVea Consulting Inc. and is protected by applicable copyright, trademark, and intellectual property laws.

6.1 What You May Do

You may:

Use purchased products for your own personal or internal business development
Download permitted materials for your own personal use, where downloads are made available
Share brief quotes under 50 words with clear attribution to Susan McVea Consulting Inc., Susan McVea, or the relevant brand
Reference our work in educational contexts with proper attribution, provided you do not reproduce, distribute, or commercialize our materials

6.2 What You May Not Do

You may not:

Reproduce, redistribute, resell, sublicense, share, publish, or exploit any of our content, products, or materials
Share login credentials, course access, digital product files, downloads, or subscription materials with others
Use our brand names, logos, likeness, copy, frameworks, or materials without written permission
Create derivative works based on our materials without written permission
Screen-record, download, copy, scrape, or redistribute course videos, audio, written materials, or digital resources unless expressly permitted
Use our materials to create competing or substitute products, services, templates, courses, programs, trainings, content libraries, or tools

6.3 Artificial Intelligence and Automated Use

You may not use any content, materials, products, frameworks, templates, worksheets, audio, video, copy, course materials, brand assets, free resources, paid resources, or other intellectual property owned by Susan McVea Consulting Inc. to train, fine-tune, prompt, develop, or improve any artificial intelligence system, machine learning model, chatbot, custom GPT, automation tool, or similar technology without our prior written permission.

You may not upload, input, copy, summarize, rewrite, adapt, reproduce, or process our paid or unpaid materials through artificial intelligence tools or automated systems for the purpose of creating derivative works, competing products, substitute products, summaries, trainings, templates, courses, workbooks, content libraries, or other commercial or publicly distributed materials.

You may use AI tools for your own private, personal implementation of materials you have lawfully purchased or accessed, provided that such use does not reproduce, distribute, commercialize, or create derivative works from our intellectual property.

Violation of these terms may result in immediate termination of access without refund and may result in legal action.

7. Refund Policy

7.1 Digital Products

Due to the instant-delivery and non-returnable nature of digital products (PDFs, audio files, toolkits), all sales are final. We do not offer refunds on digital products once they have been delivered.

Exception: If you experience a technical issue that prevents you from accessing a product you have purchased, please contact us within 7 days of purchase at [email protected] and we will work to resolve the issue or provide a replacement.

7.2 Online Courses and Programs

Refund terms for courses and programs are stated at the point of purchase. Where a satisfaction guarantee or trial period is offered, the specific terms applicable to that offer govern.

Where no specific refund terms are stated, refunds are not available after access has been granted.

7.3 Physical Subscription (WSC Monthly Subscription)

Because each WSC Monthly Subscription package is produced and fulfilled individually for each subscriber, we are unable to offer refunds on packages that have already been shipped.

If your package is lost in transit, contact us within 21 days of your expected delivery date and we will investigate and, where appropriate, arrange a replacement
If your package arrives damaged, contact us within 7 days of receipt with photographic evidence and we will arrange a replacement or credit
If you cancel your subscription, you retain access to any packages that have already shipped for that billing period; no partial-month refunds are issued

We are not responsible for mail delays. Canadian customers should contact us if nothing has been received after 3 weeks. International customers, please contact us after 6 weeks of non-receipt of items. Contact email: [email protected].

7.4 Chargebacks

Initiating a chargeback or payment dispute without first contacting us to resolve the issue is a violation of these Terms. We reserve the right to contest any chargeback and to terminate access to all products and services for accounts associated with fraudulent or unjustified payment disputes.

8. Subscription Terms

Some products or services offered by Susan McVea Consulting Inc. may be sold as recurring subscriptions. Subscription details, including billing frequency, renewal terms, cancellation terms, production cut-off dates, shipping timelines, refund eligibility, and any other subscription-specific conditions, will be stated on the applicable sales page, checkout page, order form, or separate subscription terms.

The Spark by When She Conquers physical subscription is governed by the separate When She Conquers Monthly Subscription Terms, which are incorporated into these Terms & Conditions by reference.

If there is a conflict between these Terms & Conditions and the applicable subscription-specific terms, the subscription-specific terms will govern for that subscription, unless prohibited by applicable law.

9. Disclaimers

9.1 No Professional Advice

All content, products, programs, and communications provided by Susan McVea and related brands are for educational and informational purposes only. Nothing we provide constitutes legal, financial, medical, psychological, or therapeutic advice. Always consult a qualified professional for advice specific to your situation.

9.2 Results Not Guaranteed

Any testimonials, case studies, or results described on our websites or in our materials represent individual experiences and are not a guarantee that you will achieve the same or similar results. Your results will depend on many factors including your individual circumstances, effort, and implementation.

9.3 Accuracy of Information

We make reasonable efforts to ensure the accuracy of information provided in our products and on our websites. However, we do not warrant that all content is complete, accurate, or up to date. We reserve the right to update or correct information at any time without notice.

10. Limitation of Liability

To the maximum extent permitted by applicable law, Susan McVea Consulting Inc., its officers, directors, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our websites, products, or services — including but not limited to loss of profits, loss of data, or business interruption.

Our total liability to you for any claim arising under these Terms shall not exceed the amount you paid to us in the 12 months preceding the claim.

Some jurisdictions do not allow the exclusion or limitation of certain damages; in such cases, our liability is limited to the fullest extent permitted by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Susan McVea Consulting Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including legal fees) arising out of or in connection with:

Your use of our websites or services
Your violation of these Terms & Conditions
Your violation of any third-party rights
Any content you submit, post, or transmit through our platforms

12. Affiliate and Earnings Disclaimers

Some links on our websites may be affiliate links. This means we may receive a commission if you make a purchase through these links, at no additional cost to you. We only recommend products and services we genuinely believe in.

Any income figures or business results mentioned on our websites or in our materials are illustrative and not a guarantee of what you will earn or achieve. Individual results vary significantly.

13. User Conduct

By using our websites and services, you agree not to:

Use our platforms for any unlawful purpose
Harass, abuse, or harm other users or our team
Attempt to gain unauthorized access to any part of our systems
Introduce malware, viruses, or other harmful code
Misrepresent your identity or affiliation
Scrape, copy, or reproduce our content without permission

We reserve the right to terminate access for any user who violates these conduct standards, without refund.

14. Testimonials and Social Proof

Testimonials displayed on our websites have been shared voluntarily by clients and are used with their consent. They represent individual experiences and are not a guarantee of results. We do not compensate individuals for testimonials.

15. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time. Material changes will be communicated via email to subscribers and/or via a notice on our website, with at least 14 days' notice before taking effect. Your continued use of our services after changes take effect constitutes acceptance of the updated Terms.

16. Governing Law and Dispute Resolution

These Terms & Conditions are governed by the laws of the Province of British Columbia, Canada, without regard to conflict of law principles.

In the event of a dispute, we encourage you to contact us first at [email protected] to seek an informal resolution. We will make reasonable efforts to resolve disputes within 30 days of receiving written notice.

If an informal resolution is not possible, disputes shall be resolved through binding arbitration in British Columbia, Canada, unless you are a Quebec consumer, in which case the mandatory consumer protection provisions of the Consumer Protection Act (Quebec) apply and disputes may be brought before the appropriate Quebec tribunal.

17. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.

18. Entire Agreement

These Terms & Conditions, together with our Privacy Policy and any Subscription Terms applicable to your purchase, constitute the entire agreement between you and Susan McVea Consulting Inc. with respect to your use of our websites and services, and supersede all prior agreements and understandings.

19. Contact Us

For questions about these Terms & Conditions, please contact:

Susan McVea Consulting Inc.
General inquiries: [email protected]
Legal notices: [email protected]
Website: susanmcvea.com